How To Learn Every Product Fast and Become More Confident
This course will empower you with the knowledge and skills to master every product offered by State Farm, ensuring that you can confidently address any customer question and provide the best possible service. By the end of this course, you will have a solid understanding of State Farm products and the confidence to sell effectively in any situation.
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Key Learning Outcomes
- Discover the importance of State Farm’s product sheets and how to utilize them for quick and effective learning.
- Learn to systematically study and understand product contracts through monthly group study sessions.
- Gain insights into the key aspects of product contracts, including eligibility, coverage details, and sales positioning.
- Explore techniques to reinforce product knowledge beyond initial training, ensuring continuous improvement.
- Understand the process of answering any product-related questions by accessing on-demand resources and leveraging internal tools.
- Develop the ability to find and use product information, application instructions, eligibility guidelines, and coverage explanations quickly and efficiently.
- Learn the hierarchy of resources for answering questions, from AI tools and State Farm resources to underwriting support.
- Enhance your confidence in selling by knowing how to research and provide accurate information rather than relying solely on memory.
- Master the process of using resources and support systems to build unbreakable confidence and improve your sales performance.
- Apply practical techniques to become more self-sufficient in handling product-related inquiries and providing accurate information to clients.
Course Content
